Computer services that come with peace of mind
Free quote, no hidden charges
It costs nothing to get a quote for fixing your computer or laptop problems. We tell you the price before we start, and we will always check with you before any change to the quote.
No fix, no fee
We are result-oriented and take pride in our work. If we cannot provide a solution, you do not pay. It is a fair deal that we believe all of our customers should have.
Service warranty
Software-related issues are covered for 4 weeks and Apple repairs for 3 months. New parts we supply come with a 1-year parts warranty.
Terms and conditions apply, see below.
Terms and conditions
1. Free quote
Prices given by email or phone before we have looked at your computer are a guide only and not a final quote. We may adjust a quote if the hardware or software turns out to be different from what was first described, and we will always discuss any change with you before we continue. Where a job is charged at the hourly rate, a fixed quote may not be available.
2. No fix, no fee
This guarantee applies when the solution we recommend cannot be completed, or does not fix the problem you asked us to fix. It applies per problem, per computer and per customer. It does not cover problems caused by faulty or unavailable parts that you decline to buy, or by issues you did not tell us about. Parts already purchased for the job are not refundable. We may withdraw this guarantee at any time without notice.
3. Service warranty
All repair services come with a warranty from the date of the paid invoice: 4 weeks for software-related issues and 3 months for Apple repairs. The warranty covers the problem we repaired if it comes back through no fault of yours. It does not cover:
- new or different problems, including those caused by new software, viruses, accidental damage or other actions after our visit;
- problems that return because our recommendations were not followed, for example installing the protection software we advised, or avoiding unsafe websites and email attachments;
- services we did not charge for, such as free cleaning or free upgrades.
A warranty visit does not renew or extend the warranty. If the problem you describe turns out to be a new problem, it will be charged as a new job.
4. Parts warranty (1 year)
Unless otherwise stated, parts and hardware we supply are warranted to be free from defects in materials and workmanship under normal use for 1 year from the date of the tax invoice. We do not warrant third-party hardware or software, including operating systems we install for you, beyond the manufacturer’s own warranty. The warranty does not cover your data, or the cost of reinstalling or restoring software as a result of replacing defective hardware.
5. Your data
We take care with your data, but we cannot guarantee against data loss, corruption or breach during service. It is your responsibility to keep a backup of your data before any repair. We are happy to help you set up automatic backups.